You booked more than just a room! 

You booked a refuge that melds with the magic of the landscape, where you will live authentic cultural experiences and enjoy a culinary journey through the main cuisines of the world. You booked a unique All-Fun Inclusive® hotel concept, which will give you unlimited access to the 9 parks and tours of Grupo Xcaret, and roundtrip transportation to the airport and our parks.

Our main goal is to provide you with a stress-free experience in an exceptional destination, where the jade-colored jungle meets the turquoise sea. For this, our Guest Service Team will contact you in advance to prepare a tailor-made stay and coordinate your check-in.

If you need assistance before we contact you, please write to us at todofluye@hotelxcaret.com or contact us through the telephone numbers listed at the end of this document.

• Booking Policy: The reservation will be guaranteed by presenting a valid credit card at the time of scheduling your stay. Cancellation policies are applicable 2 days prior to 3:00 p.m. (local time) of the arrival date. The Cancellation penalty is 100% the cost of the stay.

• We also ask you to present official identification (original or copy) of the owner of the purchase, official identification of the person accredited as a guest and carry the credit card with which the purchase was made.